Refund Policy
At Everyfilterpro, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.
1. Return Window
You have 30 days from the date of delivery to request a return.
2. Eligibility Requirements
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
3. How to Start a Return
To initiate a return request, please contact us:
📧 Email: support@everyfilterpro.com
Include the following details:
- Order number
- Reason for return
- Photo proof (if item is damaged or incorrect)
Once your request is approved, we will provide instructions on how to return your item.
Items returned without prior approval will not be accepted.
4. Return Address
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
5. Return Shipping Costs
- Defective, damaged, or incorrect items:
We cover the return shipping cost. - Customer-initiated returns (change of mind, etc.):
The customer is responsible for return shipping costs.
No restocking fees are charged.
6. Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request photo evidence to resolve the issue quickly.
7. Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, plants)
- Personalized or custom-made items
- Opened or used personal care products
- Hazardous materials
Sale items and gift cards are non-refundable.
8. Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original item and place a new order.
9. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, the refund will be processed to your original payment method
⏱ Processing time: up to 10 business days
If you have not received your refund after 15 business days, please contact us.
10. Contact Information
📧 Email: support@everyfilterpro.com
📞 Phone: +1 662-964-1732
📍 Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, USA